The City of Cape Town’s call centre operating hours will be reduced, for the accounts and general enquiries queue only, over the festive season. Read more below:
During the festive season, the City’s call centre will be operational from 07:00 to 17:30 from 15 December 2018 to 6 January 2019. Water-related enquiries will be dealt with as per normal with a dedicated 24-hour line.
The Electricity Department’s Technical Operation Centre as well as the Transport Information Centre will continue to be operational during this period for all electricity and transport-related enquiries.
Residents can still register service requests for water-related enquiries via the following channels:
· WhatsApp to 063 407 3699
· Email to email@example.com
· SMS to 31373
· For electricity-related enquiries, residents can send an SMS to 31220
The public can also visit the City of Cape Town’s website: www.capetown.gov.za to log a service request, or for account-related and general enquiries. For account-related queries an email can be sent to firstname.lastname@example.org
The Public Emergency Communication Centre will not be affected and will continue to operate as usual on a 24-hours basis.
The accounts and general enquiries queue of the call centre will resume normal working hours on 7 January 2019.
The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.
The above was issued by the Media Office of the City of Cape Town.
Image Credit: Taylor Grote