City Advises of Reduced Call Centre Operating Hours over the Holidays

The City of Cape Town’s call centre operating hours will be reduced, for the accounts and general enquiries queue only, over the festive season. Read more below:

During the festive season, the City’s call centre will be operational from 07:00 to 17:30 from 15 December 2018 to 6 January 2019. Water-related enquiries will be dealt with as per normal with a dedicated 24-hour line.

The Electricity Department’s Technical  Operation Centre as well as the Transport Information Centre will continue to be operational during this period for all electricity and transport-related enquiries.

Residents can still register service requests for water-related enquiries via the following channels:

·       WhatsApp to 063 407 3699

·       Email to

·       SMS to 31373

·       For electricity-related enquiries, residents can send an SMS to 31220

The public can also visit the City of Cape Town’s website:  to log a service request, or for account-related and general enquiries. For account-related queries an email can be sent to   

The  Public Emergency Communication Centre will not be affected and will continue to operate as usual on a 24-hours basis. 

The accounts and general enquiries queue of the call centre will  resume normal working hours on 7 January 2019.

The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.

The above was issued by the Media Office of the City of Cape Town.

Image Credit: Taylor Grote

Team Neighbourly